Frequently Asked Questions

Made To Order Product Information

All Clothing, Drinkware and other products are Made To Order and directly made for your purchase. As these items are printed at different times, origin print shops and have different license requirements, direct shirt brands will vary. Please visit the size charts listed per clothing for further information.

As these items are made directly for your purchase, they will take at least 5-30 business days (excluding weekends or holidays) before they are able to ship.

Most designs will ship within this timeframe, but exact ship dates will vary depending on the direct license or origin print shop (within the US) per design.

All Items Purchased require a non-refundable deposit to directly print or reserve these items for you.

Once purchased – these items are not able to be exchanged, cancelled or modified as they are directly put into production directly for your purchase or reserved for your purchase.

Discounts, refunds, vouchers or cancellations are not available if there are any delays to any items, at any time, for any reason.

Any customer causing disruptions within our email, third party sites, social media, etc. will have their purchase cancelled minus a required 40% Non-Refundable production/restock fee per all remaining items per shipment.

If there is an issue with a purchase you have received, Please Visit Our Damaged/Missing Items section for further information.

If you have any concerns about missing/shipped/damaged items/etc, Please visit:

• Cancellations/Returns/Refunds
• Damaged/Missing Items

Using Coupons

If you are using a discount coupon please note the following:

• Only one coupon can be used per purchase
• You can use the same coupon on multiple purchases – unless otherwise noted
• We are not able to add coupons after purchase
• Please visit the direct promotion for further details, disclaimers, limitations, etc.

Cancellations/Refunds/Modifying Purchases:

As soon as a you place a purchase, your purchase is not able to be edited or cancelled as the items within your purchase are processed within our network of warehouses to fulfill your purchase.

Please be sure that you are 100% certain that your purchase contains the items you would like to order.

Once a purchase is placed, we are not able to:

• add coupons or discounts
• change clothing sizes
• add or remove items
• make any other purchase/product modifications

Address Changes May still be possible – but are not guaranteed.

Even in the case of “accidental” purchasing or selecting the incorrect item, size, variant, etc. – items are not able to be changed or cancelled as they are already in production or reserved directly for your purchase.

If you receive an “incorrect” item, and the “incorrect” item IS INCLUDED within your original purchase receipt, we are unable to offer any refunds or replacements as we fulfill your purchase as listed at the time of purchase.

If you received an incorrect item that IS NOT INCLUDED within your receipt, please visit the Missing/Incorrect Items section for more information.

Any item sold as a DAMAGED BOX/DISPLAY ITEM (as listed in your receipt) are not able to be returned/exchanged/refunded as they are sold as is, as listed within the product title and description prior to purchase.

RETURNS:

As we are not currently accepting any returns, items are not able to be returned to us.

CANCELLATIONS DUE TO CUSTOMER DISRUPTION:

All Items Purchased require a non-refundable deposit to directly print or reserve these items for you.

Once purchased – these items are not able to be exchanged, cancelled or modified as they are directly put into production directly for your purchase or reserved for your purchase.

Discounts, refunds, merch vouchers or cancellations are not available if there are any delays to any items, at any time, for any reason.

Any customer causing disruptions within our email, third party sites, social media, etc. will have their purchase cancelled minus a required 40% Non-Refundable production/restock fee per all remaining items per shipment.

If you have any concerns about missing/damaged items/etc, Please visit:

• Damaged Shipments
• Missing/Incorrect Items

Damaged/Missing Items

We understand that sometimes things can happen along the way, and items may get damaged or lost. We’ve noticed that some customers have received free replacement items, even for items they claimed were damaged in transit. This has led us to implement a stricter replacement policy.

To verify that your shipment was packaged correctly before it was sent off, we require photos of all items received within your shipment and photos of all packaging (including paperwork) with your shipment. We will review these photos to determine whether we may be able to offer a replacement or refund.

Please submit your request for replacement or refund within 10 physical days of delivery. As we inspect items before they are shipped, we will be able to tell of any production issues from the photos you send.

If the items have been washed, worn, or modified, we cannot offer a replacement or refund. We also cannot offer a refund for any item that was taken out of its packaging. This includes clothing, figures, vinyl, masks, etc.

If you purchased an item as a DAMAGED BOX/DISPLAY ITEM, we cannot offer a return/exchange/refund as it is sold as is. If the packaging shows any damage from improper opening or wear and tear, we cannot offer a refund or replacement.

If you received an item that does not match your receipt, please visit the Modifying Purchase section for further details.

If you refuse to send photo proof of items/delivery or harass us about this policy, and not abiding to the photo requirement policy, you will not receive any further support or return option for your purchase.

In the event of an accident, it is important to report it to us as soon as possible. We will do our best to resolve the issue.

Disputes/Chargebacks

As not all Pre-Order purchases ship as quickly as the customer would like, filing a charegback/dispute will only complicate your purchase.

Customers Starting Chargebacks/Disputes

Once a customer starts the dispute process, this removes all payment from the direct purchase and transfers payment back to customer’s billing provider.

As we will no longer have any payment from the customer, this halts any further shipment or support for this purchase. This process may take up to 180 days from the date the chargeback is filed by the customer to be finalized by either our or the customer’s billing provider.

We are not able to speed up this process as the customer has been placed this process in the hands of their billing provider. Continually contacting us (in email, social media, third party sites, etc) will not speed up, or reverse, this process until it is finalized by both financial institutions. This process may take up to 180 days from the date the chargeback is filed by the customer to be finalized by either our or the customer’s billing provider.

If the chargeback/dispute is found in favor of the customer:

All payments are retained to the customer by previous refund.

We would require any merch that has been received to be sent back (at the cost of the customer due to the customer initiating the chargeback) to:

ADDRESS

If the chargeback/dispute is found in our favor:

Any items already shipped will not available for return or refund for any reason. Any items shipped and any shipping costs used for this purchase will be subtracted from any re-payment (via refund or merch voucher) to the customer.

Any fees incurred by our billing providers (Woocommerce, Paypal, Venmo, Square, Etc) due to the dispute are non-refundable and sole responsibility of the customer. These fees will be subtracted from any re-payment (via refund or merch voucher) to the customer.

A non-refundable restock fee of 40% per item, will be deducted from any remaining items that were directly ordered or manufactured for the customer at the time of purchase. These fees will be subtracted from any re-payment (via refund or merch voucher) to the customer.

Any remaining available repayments (after direct fees and restock fees incurred) will have a first attempt to be refunded directly via the original billing provider. If the original payment method fails for any reason, a merch voucher for the same remaining amount (after direct fees and restock fees incurred) will be sent to the customer. We are not able to refund any alternate method of payment.

Please contact your billing provider for further information regarding chargebacks, fees involved, etc.

Customers Mentioning Chargebacks/Disputes

Any customer that mentions a chargeback (in email, social media, third party sites, etc) will have their purchase (or remaining items) directly cancelled.

A waiting period of 365 days, from purchase, will be in effect as a customer can still file a chargeback within that timeframe. After that time frame has expired the following process will follow:

Any items already shipped will not available for return or refund for any reason. Any items shipped and any shipping costs used for this purchase will be subtracted from any re-payment (via refund or merch voucher) to the customer.

Any fees incurred by our billing providers (Woocommerce, Paypal, Venmo, Square, Etc) due to the dispute are non-refundable and sole responsibility of the customer. These fees will be subtracted from any re-payment (via refund or merch voucher) to the customer.

A non-refundable restock fee of 40%, per remaining item to ship, will be deducted from any remaining items that were directly ordered or manufactured for the customer at the time of purchase. These fees will be subtracted from any re-payment (via refund or merch voucher) to the customer.

Any remaining available repayments will first attempt to be refunded directly via the original billing provider. If the original payment method fails or is blocked due to the chargeback, a merch voucher for the same remaining amount will be sent to the customer. We are not able to refund any alternate payment methods.

In short, if you’d want to avoid the Automatic Cancellation Policy and/or extra fees from your credit card company – Please be patient and “Be Excellent To Each Other”.