Refund and Returns Policy

Cancellations, Refunds, and Modifying Purchases

Purchase Finalization

Immediate Processing: Once a purchase is placed, we immediately process the items within our network of warehouses.

No Edits or Cancellations: You cannot edit or cancel your purchase after it has been made. Please ensure your order is correct at the time of purchase.

Purchase Modifications Not Allowed

We are unable to:

• Add coupons or discounts post-purchase.
• Change clothing sizes or item specifications.
• Add or remove items from the order.
• Make any other purchase or product modifications.

Accidental Purchases

• Items cannot be changed or cancelled even in cases of accidental purchase or incorrect selection (size, variant, etc.).

Incorrect Items

• Incorrect Items Not Listed in Receipt: If you receive an item that is not listed in your receipt, please contact our customer support for assistance.Incorrect Items Not Listed in Receipt: If you receive an item that is not listed in your receipt, please contact our customer support for assistance.
• If you receive an item that matches your original receipt, we cannot offer refunds or replacements, regardless of the item being incorrect.

Returns

We are currently not accepting any returns. Items cannot be returned to us under any circumstances.

Cancellations Due to Customer Disruption

Non-refundable Deposit

• All items require a non-refundable deposit to print or reserve them for you.
• Purchased items cannot be exchanged, cancelled, or modified.

Delays and Disruptions

• No discounts, refunds, or cancellations are provided for delays.
• Customers causing disruptions (via email, social media, etc.) will have their purchase cancelled with a 40% non-refundable production/restock fee per item.

Additional Information

• Address Changes: Address changes post-purchase are subject to confirmation and are not guaranteed.
• FAQs: For frequently asked questions, please visit https://store.horrorfuel.com/faq
• Policy Changes: Please note that this policy is subject to change at any time, without prior notice to customers. We encourage you to review this policy periodically for any updates or changes. Your continued use of our services following any changes to this policy will be deemed as your acceptance of those changes.

Contact Us

For any concerns or questions regarding our policy, please contact us at info@horrorfuel.com